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World leaders in
LED Lighting and Control

Latest news

Gardasoft’s innovative Industrial OLED Lighting Controller has won a Silver Honoree award in the Lighting, lenses, and optics category of the 2019 Vision Systems Design Innovators Awards. More >>

The new OC-G-5646-2-ET dual-channel OLED lighting controller from Gardasoft Vision has been designed specifically for the precise control of OLED panels in machine vision applications. More >>

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Service Returns

Service Returns

Service Policy

At Gardasoft we continuously aim for 100% quality, however should you have a failure with a Gardasoft product then we have a support system in place to ensure that you receive the highest possible service levels.

In the event of a failure, please contact your Distributor as soon as possible, giving them full details of the unit and the description of the failure. They will advise you how to return the unit to the factory.

All returns must have a completed Fault Report Form with the unit.

Download of Fault Report Form  PDF Download of Fault Report Form  RTF

Distributors must obtain an RMA (Return Material Authorisation) from Gardasoft before returning a unit for repair. RMAs can be obtained by emailing repairs@gardasoft.com

Please note there is a repair charge in the following cases:

  • Unit is out of warranty
  • No fault is found with the unit
  • There is no description of the fault