RMA Fault Report Form
If information is missing from below, we may not be able to proceed with the investigation until all information is provided.
GVL RMA Number 
(Internal use)		

Customer Reference Number		
Company		
Contact		
Date		
Product 		Serial Number		
What is wrong with the Unit?	

	
What is the application our product used in?		
Did it fail on first time use?                  		
Was it changed from one application to another?		
Controller settings at time of failure	
Pulse Mode	Output current	Pulse Delay	Pulse Width	Supply Voltage	Voltage/Current Rating of Light	
						
Cable Length / Size?		Number of channels in use and settings?		
Please provide screenshot of Gardasoft Maint if possible

	
Please contact vision@gardasoft.com if you have any questions.

RMAs out of warranty will be repaired at a price depending on nature of repair. A quote will be sent in advance of repair.
RMAs within warranty will be repaired free of charge unless determined to have been misused.

Whether the unit is in warranty or not, there will be a charge if no fault can be found with the unit during investigation. 
The customer/distributor is responsible for all shipping charges and taxes.

By completing this form, you accept the RMA policy given above.