Technical Support

Distributors will give as much technical support as they can. However, for more detailed questions they may refer you back to us at Gardasoft. We prefer email questions (support@gardasoft.com) but are happy to receive phone calls as well.

As part of our service we try to give fast, detailed technical support. Currently 90% of emails are replied to, or acknowledged within two hours of receipt.
A short guide about the information we need to answer technical enquiries is given in our Technical Support Guide: APP915 - Technical Support Guide

Repairs Policy

Regrettably from time to time Gardasoft controllers break down, or are damaged during use. We will try to ensure that users are inconvenienced as little as possible when a failure occurs.

In the event of a failure, please contact your distributor as soon as possible, giving him full details of the unit and the description of the failure. He will advise you how to return the unit to the factory. All returns must have a completed Fault Report Form with the unit.

Fault Report Form.PDF
Fault Report Form.RTF

Distributors must obtain an RMA (Return Material Authorisation) from Gardasoft Vision before returning a unit for repair. RMAs can be obtained by emailing repairs@gardasoft.com

Please note there is a repair charge in the following cases:
• Unit is out of warranty
• No fault is found with the unit
• There is no description of the fault

Support

Regrettably problems can arise with controllers and these may be a function of how they are being used. In the first instance we advise you to check one of the following troubleshooting guides so as to resolve quickly the problem yourself:
PP600 Range Troubleshooting Guide
PP860/PP861 Troubleshooting Guide